Water Heaters FAQs Be Green. Live Better!

Windows FAQs

  • Q:What factors should I consider when choosing a new water heater?

    A:Consider fuel source (gas or electric), storage capacity (20 gallon and up), tank type (tank or tankless), efficiency, and warranty.

  • Q:Do I have an option of what type of unit I purchase?

    A:You have many options. We carry a variety of tank and tankless water heaters with different fuel sources (gas, electric, and liquid propane). We can review all available options with you and help you select the best system to fit your budget and needs.

  • Q:How do I know if I need a new water heater?

    A:There are several signs that may indicate your water heater might be failing: 

    Water buildup in or around the area of your water heater may suggest a leak.  
    Water-quality issues, such as rust or sediment visible in your water supply, could indicate the unit may fail soon.  
    The unit no longer provides the same temperature or duration of hot water as it had in the past

  • Q:What’s the difference between gas and electric?

    A:The main difference between the two is that gas usually costs less to operate, and electric is safer to operate.

  • Q:What’s the difference between a conventional storage tank and a tankless water heater?

    A:A conventional tank constantly heats stored water, is good for high usage demands and economical. It can be stored in a closet, basement or garage and has a capacity ranging from 20 to 80 gallons. A tankless water heater has lower operating costs, uses less space and can reduce energy consumption by as much as 30%. It also can provide continuous hot water at a precise temperature. However, it does require more up-front investment, and may take longer to deliver hot water to the faucet at the initial demand.

  • Q:What is a permit and why do I need it?

    A:Permits are governed by local cities and municipalities and required to ensure that a local plumbing inspector is dispatched to the site as a third party to review the workmanship of the installer. This is meant to ensure that the install has been executed safely and in line with local city and state plumbing codes. It also ensures that the quality of workmanship by the licensed professional installer meets the minimum plumbing standards.

  • Q:Do water heaters require permits?

    A:Permits are required for water heater installs and pricing varies by state, city and municipality. Our installation professionals can review the permit process and pricing with you and answer any questions you have.

  • Q:What if I have purchased a water heater already and just need it installed?

    A:No problem. We will install any water heater for you.

  • Q:What are some additional water heater features to consider?

    A:Depending on your needs, inquire about self-cleaning units, water treatment, product efficiency ratings, first-hour hot water delivery and recovery time, circulation pump, and automatic shut off valves. Self-cleaning units automatically fight lime and sediment buildup to lengthen tank life and maintain peak efficiency for a longer period of time. Recovery speed is the amount of time it takes to heat a full tank of water. If you tend to use a lot of hot water, look for a model with a fast recovery speed. An automatic shutoff valve helps prevent fires by shutting off the flow of gas if there’s movement in the ground or the gas flow experiences a sudden, sizeable increase.

  • Q:What is the best way to protect my investment and insure a longer life for my water heater?

    A:At minimum you should flush your water heater and clean the burners once per year to help remove any sediment or rust that may be building up. This will greatly increase the life of your water heater, keep it performing at peak level, and can even extend it beyond the manufacturer’s warranty timeframe. We offer planned maintenance program to do just that – extend the life of your water heater and push it to the limit.

  • Q:Can I install a water heater myself?

    A:It is recommended that you use a licensed, professional installer as the installation of a water heater deals with carbon monoxide, natural gas, and a pressure-controlled holding tank. Any one of these factors could cause catastrophic damage and/or injury if the unit is not installed properly. Be sure to use a trained professional who knows the necessary codes and safety factors.

  • Q:How do I know if I need to repair – rather than replace – my water heater?

    A:It often comes down to the age and overall condition of the existing water heater. If the water heater is within a couple of years (two years) of its manufacturer warranty period, we recommend that it be replaced rather than repaired. However, if you cannot afford a full replacement, a repair provides a lower-cost solution that extends the life of your water heater, deferring the replacement expense.

  • Q:What are common symptoms / problems that require professional repair?

    A:While a leak from the tank vessel will always indicate a need for replacement (we will not conduct repair work on these tanks), attached accessories that are leaking – such as valves, flex hose, CPVC and copper lines – may be repairable. 

    Water won’t get as hot as it used to which can be related to gas valve issues, heating elements, burner assembly, dip tube, pilot light being out, settings have changed.  
    If you notice smell of gas near the water heater immediately shut off the gas supply and call for a service professional. We will thoroughly inspect it and recommend a solution which ensures safe and proper operation.  
    Rust/sediment in the water is generally a sign of corroding tank and can be flushed out, depending on the tank age and condition.  
    Foul smell coming from the unit is generally due to well water and may be eliminated by inserting a chlorine-treated anode rod into the tank or flushing the tank with chlorine. However, adding a water treatment system is the preferred option.  
    Unit is leaking from the top or side could be a problem with the pressure and temperature valve, flex water lines connections, or the pipes to or from the heater which can be repaired or replaced.  
    Banging pipes is often because of increased pressure in the system. It may be fixed with the installation of a pressure relief valve (PRV) or pressure regulator. Noisy water heater may be related to the burner assembly, upper/lower heating elements, or system pressure and valves. We highly recommend inspecting the water heater when you hear loud noise coming out of it.

  • Q:Is there a fee for an in-home visit?

    A:Yes. A flat diagnostic fee will be charged to have the technician come out and assess the situation. If you decide to repair or replace the system, the diagnostic fee will be waived and you’ll simply pay for the water heater repair or the new installation.

  • Q:What’s involved with an in-home visit?

    A:After scheduling an appointment that includes an in-home consultation fee, the technician will diagnose your water heater. He will review the findings and recommend any needed repairs, along with a final price. The technician may suggest replacing the water heater if the water tank or heat-exchanger is leaking or if the water heater is near the end of the warranty term.

  • Q:Can the repair work be done the same day as the assessment/diagnostic?

    A:In most cases repair work or a replacement can be executed the same day.

  • Q:What brands do you service?

    A:We service all major brands of water heaters.

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